Friday, March 30, 2007

Bad Service About to Get Worse at Circuit City

If you think you'll need any help whatsoever when going out to buy an electronic travel gadget, you'd better avoid Circuit City. The company said this week it plans to lay off about 3,400 in-store staff members, and has said outright they will hire lower-paid employees to replace them. In other words, people who at least know a little bit and can speak in coherent sentences will be replaced by workers who couldn't get hired at Taco Bell or Jiffy Lube.

The company plans to replace all 3,400 workers "as quickly as store directors are able," a spokesperson said. Obviously the company is in trouble and is getting hurt by better service at Best Buy and online sources. The company closed about 55 stores in February, and more closings are coming.

If you're trying to figure out the best digital camera for your needs, forget the store people and go surf the web for an hour. Start at CNET and branch out from there.

1 comment:

Anonymous said...

It looks like this move is already coming back to haunt them. See this story about the PR implications.